What is Cloud IP-PBX?
CLOUD PBX is a fully-featured, cloud-based virtual phone system which can be set up in a matter of minutes. It allows customers to free themselves from the limitations of traditional telephony and become seamless and globally connected. It is fully compatible with all landlines, mobile phones and computers, SIP devices and multi-line desktop phones. Multiple users, remote offices and telecommuters become part of a highly flexible, scalable and cost-effective phone system, supported by essential PBX services such as voice menus, voicemail to email, conferencing, queuing, time and caller routing, internal extensions, dial tone access and more.
Benefits of Cloud PBX
ETeleconnect’s CLOUD PBX is applicable for both personal and business use, and configurations cover a wide range of applications from simple home use through to complex, multi-branch voice systems.
- Much easier to install & configure than a proprietary phone system
- Easier to manage because of web/GUI based configuration interface:
- Significant cost savings using VoIP providers
- Eliminate phone wiring
- Eliminate vendor lock in for SIP lines
- Scalable as per dynamic requirement
- Better customer service & productivity
- Twice the phone system features for half the price
- Allow hot desking & roaming
- Better phone usability: SIP phones are easier to use
Features
Call Forwarding
Call forwarding – forwards phone calls to another telephone number if there’s no answer at the first number — without having the caller physically dial the additional number. Instead, the phone system automatically forwards the call to another device/phone number the same agent uses. Admins and agents can customise the order in which numbers are dialled. For example, if an agent doesn’t answer their desk phone, the call is automatically forwarded to their cell phone number, then home phone number. However, the agent’s personal phone numbers would be protected, as dialling the same number can send the call to many different ones. Why You Need It – Call forwarding offers agents enhanced privacy, increases the chance for first contact resolution, and lets clients reach agents when they are out of the office.
IVR
IVRS provides for easy organisation of all inbound calls. It allows customers to reach one-on-one, interact with a computer via voice configuration and DTMF inputs. With which the callers are provisioned to route themselves through an intelligent routing system based on their convenience.
Auto-attendant
An auto-attendant is a prerecorded “menu” system that can be used to direct callers to different departments or employees within your company
Business Hour Rules
Easily set the days and times during which callers can reach your staff via phone. You can use Business Hour Rules to create different phone call behaviours based on day and time.
Employee Mobility
Employees can work from anywhere with Easy Office Phone’s Hosted PBX – from home, on a cell phone, at a hotel or another office. Calls can be sent to multiple locations at once, meaning you can answer no matter where you are at the moment.
Voicemail
Each employee in your organisation gets their own mailbox and you can create mailboxes for specific departments or products. Each employee can record their own unavailable greeting and store up to 50 voicemail messages at a time.
Online Call Records
Use our web interface to easily track the details of incoming and outgoing calls, such as: date and time, who called your company, which of your staff placed outgoing calls, duration of each call, and much more.
Hunt Groups
A hunt group is a list of employees that should be called when a caller chooses a department. The customer is first placed on hold with music and then the system begins to “hunt” for someone to answer the call.
Conference Calling
Connect staff or clients together so that you can hold team meetings or demonstrations. Our VoIP phones natively support up to three parties on a conference call
Departmental Ring Groups
Multiple people in a department can receive incoming calls at the same time. If a customer was trying to contact the sales department you could have any number of phones ring at once. Call labels are commonly used with this feature.